My wife, daughter and I had signed up for the afternoon Wanyama Safari. I specifically registered with Disney and at every restaurant, my daughter’s cashew allergy. Every place was awesome with one absolute MAJOR exception. This was Jiko. Before our trip I called and registered the fact that my daughter had a cashew allergy. I called the morning of our Safari and reminded them of my daughter’s allergy. I was assured that there would be no problem. Because of our other positive experiences with Disney being very good about allergies, I was lulled into a sense of security. As it happened, there was only one other couple that had signed up for the safari. I again, reminded the young lady who greeted us about my daughter’s cashew allergy.
Before the safari they set up a buffet of various finger foods. As is protocol for our family, I went in to the room where the food was presented to check it out. Sure enough there was a bowl of cashews set out. I was shocked by this. I am not exaggerating the redundancy of my checking in with Disney staff about my daughter’s allergy. We had a very near disaster on our hands. We brought this up to the staff and they did nothing. They did not even remove the cashews.
What really surprised me is the fact that I did not receive a response from Disney when I wrote to them about this issue. I do not expect Disney to change everything to suit a person with a cashew allergy. What I have a problem with is assuring me that I would
not have to worry when I did have to worry.
If you would like to review Jiko or any Disney restaurant, submit a food allergy dining Quick Review.