This was our first experience ordering food at a Magic Kingdom restaurant. We spoke to a manager about our 3-year-old son’s food allergies and she said that they could make him a safe hamburger, french fries, and cookies. We waited while the staff prepared the food for our family. I noticed that my son was given a cheeseburger instead of a hamburger (which is what we had ordered). The employee seemed confused and I explained to him that my son has a milk allergy and can not have cheese. He said that they would prepare him a new hamburger and it was ready a few minutes later.
My 6-year-old son started eating a cookie when we sat down. I thought that it was the cookie that my 3-year-old ordered. My husband started to give my 3-year-old the other half of the cookie, but I had a bag of safe cookies in my son’s backpack that I gave him as a substitute. I looked at the label on the cookie package and it contained wheat and eggs! Apparently, we were given the standard cookie instead of the allergy friendly cookie! I talked to a different manager who was concerned and repeatedly asked if my food allergic son ate any of the cookies and I reassured her that he had not. She went to the back and got us 2 packages of Enjoy Life cookies. She said that she was going to immediately report the problem to the kitchen staff.
An important lesson that I learned was that the safe cookies at Walt Disney World are always the Enjoy Life cookies, so if you receive anything else, double-check the ingredients!
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