If you’ve ever found yourself fortunate enough to visit any Disney theme park, hotel or cruise ship, you know that “Disney Magic” can be found in some of the extraordinary Cast Members. We have met many incredible chefs, waiters, photographers, ride attendants, mousekeepers and bell staff.
Well, our our Disney Cruise aboard the Magic, we met the incredible Efrain Perez. He was always a joy to talk to and loves the whole Disney experience. He was stationed at the Guest Services desk and always extremely professional, but had a “good friend” vibe. One day, after rough weather on an excursion, I told him about our experience and about how we couldn’t get a refund, and he just listened to me. My daughter and I both just adored how he lent an ear and just listened with concern, even though there was nothing he could do about it. We all laughed at the end of my rant. Later that day, we got a knock at the stateroom door. It was the concierge with a gift from Efrain for our daughter — a giant stuffed Lotso Bear, from Toy Story 3. She was so taken by his kindness, that she wrapped her AllergyFreeMouse bear in a bow to give to him. Wow! Talk about beautiful and rewarding experience. You just can’t find this level of service and caring anywhere else!
Efrain, we love you and hope to see you soon!